Terms and Conditions

Terms & Conditions


By visiting our site and/or purchasing from us, you engage in our ‘service’ and agree to be bound by the following Terms & Conditions.  


Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.

If you do not accept these terms and conditions, you should not order from our site. We recommend that you save or print a copy for future reference. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.        
This website is operated by Butterfly Boxes Ltd. Butterfly Boxes is a trading name of Butterfly Boxes Ltd, of registered No 12594246     
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our website only intended for use by residents of the UK (United Kingdom of Great Britain & Northern Ireland). We do not accept orders from individuals outside the UK and we do not currently ship outside of the UK. Please do not attempt to place an order if the shipping address is not within the UK as unfortunately your order will be cancelled.     
By agreeing to these Terms of Service and placing an order on our site, you confirm that you are legally capable of entering into binding contracts, you are at least 18 years old, you are a resident in the UK  and you are placing your order and accessing our site from the UK.     
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.     
Your order constitutes an offer to us to buy products or subscribe to a subscription box, all orders are subject to acceptance. Acceptance will be confirmed by sending you an email to confirm that your order has been accepted and product will be dispatched. The Our subscriptions consist of one initial upfront charge when signing up you will make a payment for the first box, we will contact you to arrange monthly payment, any applicable discount will be deducted from your final months box.


  To cancel your subscription or make any  changes contact By subscribing you are agreeing to make payments on a monthly basis within 7 days of receiving your invoice.  Until cancelled by either you or us, you can cancel your subscription at any time, and you will not be charged for cancellation. You can re-subscribe at any time, but we reserve the right to deny re-subscription for any reason. We also reserve the right not to renew your subscription at any time without giving any reasons for our decision.   

As a consumer you may cancel a contract within 14 days, beginning the day after you receive your first box or products. You will receive a refund of the full price (minus the cost of any postage or delivery costs) as set out in accordance with our returns policy below. To cancel a subscription, you must email The products you ordered and received must be returned to us as soon as possible (within 7 days). It is your responsibility to pay the cost of returning the products and you have a legal obligation to take care of the products whilst they are in your possession. Products must be returned to us in the condition that you received them in, otherwise a refund may not be issued. This does not affect your other statutory rights as a consumer.     
Returns Policy          

If you return a product to us because you have cancelled your subscription contract within the 14 day ‘cooling-off’ period, we will process your refund as soon as possible and this will be within 30 days  of you giving notice of your cancellation. We will refund the full price of the product you purchased and any applicable delivery charges (you are responsible for paying to return the products to us should you cancel your subscription as set above). If you are returning a product because you do not agree to a change in these terms and conditions or because you believe that the product is defective, faulty, or damaged, we will examine the returned product. Should you receive a faulty, broken or damaged item, we will replace the item with an identical item, should an identical item not be available, we will replace the item with a product of the same or higher value. Should this not be possible, we will refund the price of the defective product. We will usually issue any refunds using the same method you used to pay for your purchase.     
All notices given must be emailed to You must give your name, address, registered email address and order number so that your cancellation can be processed. Notice emails will be replied to, to confirm receipt. To prove you have served notice, you should keep a copy of the email, to show it was sent to the specified e-mail address.     
When you take out a subscription, the contact between us and you is binding. You must not transfer, charge, assign or dispose of a contract without our prior written consent. We may transfer, charge, assign, sub-contract or dispose of a contract, at any time during the contract term.     
We warrant that products purchased from our site will upon delivery; be of satisfactory quality, be as described and reasonably fit for purpose.     
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any  portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.     
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. We cannot be held responsible for any information on our site relating to the brands we feature in Butterfly boxes subscription and/or gift boxes, including but not  limited to, the RRP price of the products, size of the samples, information on the brand, how the brands products can be purchased, the validity of discount codes provided by brands we feature or the  description of the brand or products included in Butterfly boxes.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Should we change the price of a Butterfly box, you will be notified in advance and will have the option to cancel your subscription should you wish to do so.     
The price of our products and our shipping charges are listed on our site. Prices do not include VAT as we are not VAT registered, should this change, our pricing may be altered and this page will be updated. Product prices and delivery charges may change at any time but will not affect any orders that have been accepted and a dispatch confirmation has been sent out for.     
(if applicable) Certain products or services are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only  according to our Return Policy (See Return Policy below for more information). We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Our boxes and the contents are offered for personal use and may not be purchased for resale use. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.     
We may offer discount codes, discount promotions, gift cards or other vouchers, the voucher is deemed to have been sold at the time of payment. Our terms and conditions become applicable between us and the holder of the voucher when the holder uses their voucher or gift card. We reserve the right to withdraw or cancel any voucher for 

any reason at any time (except for gift cards). Gift Cards and Gift Vouchers purchased from our site are dispatched via email only (no hard copy is sent by post) unless you request this via email. 
Certain content, products and services available via our Service may  include materials from third-parties, including featured brands.   Third-party links on this site may direct you to third-party websites  that are not affiliated with us. We are not responsible for examining or  evaluating the content or accuracy and we do not warrant and will not  have any liability or responsibility for any third-party materials or  websites, or for any other materials, products, or services of  third-parties.  We are not liable for any harm or damages related to the  purchase or use of goods, services, resources, content, or any other  transactions made in connection with any third-party websites. Please  review carefully the third-party’s policies and practices and make sure  you understand them before you engage in any transaction. Complaints,  claims, concerns, or questions regarding third-party products should be  directed to the third-party.     
If, at our request, you send certain specific submissions (for  example contest, giveaway or competition entries) or without a request  from us you send creative ideas, suggestions, proposals, plans, or other  materials, whether online, by email, by postal mail, or otherwise  (collectively, ‘comments’), you agree that we may, at any time, without  restriction, edit, copy, publish, distribute, translate and otherwise  use in any medium any comments that you forward to us. We are and shall  be under no obligation (1) to maintain any comments in confidence; (2)  to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive,  threatening, libelous, defamatory, pornographic, obscene or otherwise  objectionable or violates any party’s intellectual property or these  Terms of Service. You agree that your comments will not violate any  right of any third-party, including copyright, trademark, privacy,  personality or other personal or proprietary right. You further agree  that your comments will not contain libelous or otherwise unlawful,  abusive or obscene material, or contain any computer virus or other  malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be  someone other than yourself, or otherwise mislead us or third-parties as  to the origin of any comments. You are solely responsible for any  comments you make and their accuracy. We take no responsibility and  assume no liability for any comments posted by you or any third-party.     
Your submission of personal information through the store is governed by our Privacy Policy.     
For the purpose of our contract you agree to receive electronic  communication and you acknowledge that all contracts and agreements,  that we send to you via email or that are displayed electronically on  our website comply with any legal requirement that such communications  be in writing.        Most communication with us will be electronic and you acknowledge  this by using our website or placing an order on our website. We will add notices to our website or contact you by email should we need to  provide you with any information or updates. This does not affect your  statutory rights.     
Occasionally there may be information on our site or in the Service  that contains typographical errors, inaccuracies or omissions that may  relate to product descriptions, pricing, promotions, offers, product  shipping charges, transit times and availability. We reserve the right  to correct any errors, inaccuracies or omissions, and to change or  update information or cancel orders if any information in the Service or  on any related website is inaccurate at any time without prior notice  (including after you have submitted your order). We undertake no  obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied  in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been  modified or updated.     
In addition to other prohibitions as set forth in the Terms of  Service, you are prohibited from using the site or its content: (a) for  any unlawful purpose; (b) to solicit others to perform or participate in  any unlawful acts; (c) to violate any international, federal,  provincial or state regulations, rules, laws, or local ordinances; (d)  to infringe upon or violate our intellectual property rights or the  intellectual property rights of others; (e) to harass, abuse, insult,  harm, defame, slander, disparage, intimidate, or discriminate based on  gender, sexual orientation, religion, ethnicity, race, age, national  origin, or disability; (f) to submit false or misleading information;  (g) to upload or transmit viruses or any other type of malicious code  that will or may be used in any way that will affect the functionality  or operation of the Service or of any related website, other websites,  or the Internet; (h) to collect or track the personal information of  others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;  (j) for any obscene or immoral purpose; or (k) to interfere with or  circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the  prohibited uses.     
We do not guarantee, represent or warrant that your use of our  service will be uninterrupted, timely, secure or error-free.  We do not  warrant that the results that may be obtained from the use of the  service will be accurate or reliable.  You agree that from time to time  we may remove the service for indefinite periods of time or cancel the  service at any time, without notice to you.  You expressly agree that  your use of, or inability to use, the service is at your sole risk. The  service and all products and services delivered to you through the  service are (except as expressly stated by us) provided ‘as is’ and ‘as  available’ for your use, without any representation, warranties or  conditions of any kind, either express or implied, including all implied  warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and  non-infringement.  In no case shall Butterfly Boxes ,  our directors, officers, employees, affiliates, agents, contractors,  interns, suppliers, service providers or licensors be liable for any  injury, loss, claim, or any direct, indirect, incidental, punitive,  special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data,  replacement costs, or any similar damages, whether based in contract,  tort (including negligence), strict liability or otherwise, arising from  your use of any of the service or any products procured using the  service, or for any other claim related in any way to your use of the  service or any product, including, but not limited to, any errors or  omissions in any content, or any loss or damage of any kind incurred as a  result of the use of the service or any content (or product) posted,  transmitted, or otherwise made available via the service, even if  advised of their possibility.     
All works on our website are subject to copyright and are protected  by copyright laws. You are not permitted to print, download or copy any  portions or extracts of our site. You must not use any parts of our  website for commercial purposes. If you review any products or post any  comments to any website, blog or social media network, you must ensure  that such comments are your fair and honest opinions. By subscribing to  one of our services or purchasing any of our products, you authorise us  to quote you on our site, social media or as we see fit in marketing or  promotional materials. We will credit your name or username on any quote  we may use from your comments, reviews or posts mentioning our products  or services.     
By submitting content to Butterfly Boxes Ltd you  grant us a perpetual, irrevocable, worldwide, royalty-free,  non-terminable and non-exclusive license to use, distribute, copy,  modify, display, create derivative works on our websites, print  collateral or other materials. Should you submit any works or content to  us, you confirm that you have the full right to grant us the licence as  detailed above. We will be fully entitled to use any content that you  post or send to us and we will not be liable to make any payment to you.  You agree to waive any rights in any content that you post or send to  us.  If you do not want to grant us the above rights, you must not  submit any content to us. This may include but is not limited to;  competition entries, reviews, articles or images you have taken of our  boxes or products and submitted to us.     

Subscription delivery: Your order will be fulfilled by the delivery date noted in your dispatch email which we will send on receipt of your payment. You will not be eligible for a refund if there are any unforeseen delays. Products will be at your risk from the point of delivery and will only be owned by you once we have received full payment. Once delivery has been made, we take no further responsibility for the shipment and products will be at your risk from the point of delivery. In a case of damaged or missing products, you must contact us within 14 days from the delivery date. In the case of a lost or missing box, you must contact us within 14 days from the date of shipment. Any complaints received after 14 days of your box being shipped will not be eligible for a refund or a replacement box. It is your responsibility to ensure that the shipping address provided is correct, we cannot be held responsible for orders shipped to an incorrect address. We can only ship to the address provided by you. 

We will not be liable or responsible should we not be able to meet our obligations under a contract due to events outside of our reasonable control. For example including but not limited to; any strikes or  industrial action, riots terrorist attack or threat, flood, fire, earthquake or other natural disaster. Impossibility of the use of  telephone networks or impossibility of use of public or private transport. Under such circumstances, our contract is deemed suspended for the period that the event continues. We will make all reasonable efforts to find a solution so that our obligations under the contract can be performed.     



You can review the most current version of the Terms of Service at any time at this page.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website at any time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. We have the right to revise and amend these terms and conditions from time to time to reflect any relevant changes. You will be subject to our terms and conditions at the time that you order from or use our  website.     

Any questions about the Terms of Service should be sent to us at

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